In this post we will be giving you the updated contact details of DStv customer service, their social media handles and how you can clear all DStv error codes.
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DStv, short for Digital Satellite Television is by far the most influential satellite service with approximately 12 million subscribers across Africa and Sub-Saharan Africa.
DStv is available in unique packages to suit the economic interest and visual satisfaction of every subscriber. These packages include; DStv Premium, DStv Compact Plus, DStv Compact, DStv Family, DStv Access, and DStv Easy View.
There are no boundaries in a global village. With new channels cutting across entertainment, documentary, lifestyle, culture, news, commerce, and kids, you are sure to stay connected with the world.
But what happens when you get disconnected off the service, and you are unable to access some channels? How do you clear off error codes? How do you get answers to your numerous questions?
All The Ways to Reach DStv Customer Services
DStv Customer care services serve as a bridge between the subscribers and the service providers, providing all the troubleshooting you need. The customer care service is one innovative development with prompt delivery. These services encompass all the countries in which you have DStv subscribers.
DStv customer services come through via phone calls, DStv social media handles, emails, and via the self-service icon on DStv mobile app.
There are also DStv offices where a physical meeting with customer service is made possible.
Below is an exhaustive list of all the ways to reach DStv customer care services:
DSTV Customer Care Email Address
You can contact DStv Nigeria Customer Care by email, just forward your inquiry, complaints, or requests to their official email address stated below.
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DStv Nigeria Email Address: [email protected]
DStv Customer Care Social Media Contacts
The social media is the 21st-century tool, and interestingly DStv maximizes Twitter and Facebook to reach its customers more efficiently.
On these platforms, you have easy access to contact DStv. In one click, with your data on, you can make more inquires about your subscription, making payments, setting up your decoder and a lot more.
If you are on any of the social media platforms, you should check out the following DStv handles:
Please also note that the Twitter contact center only works within a scheduled time frame:
On weekdays, between the hours of 8:00 am and 9:00 pm
On Saturdays, between 9:00 am and 6:00 pm
On Sundays between 12:00 pm and 5:00 pm
The DStv Self- Service
This service is readily available on the DStv mobile app. Itâs more like a DIY (Do It Yourself) application designed to solve problems subscribers may face, providing answers to frequently asked questions.
The DStv self-service helps you navigate your way quickly through the mobile app.
Here, making payments, managing your DStv subscriptions, and clearing error codes are done without stress.
The official site website link for DStv self-service is Eazy.dstv.com while *288# is the USSD code for Nigeria.
DStv Office Locations and Addresses
Find below the address and location of DStv offices in Nigeria.
Plot 1381 Tiamiyu Savage Street, Victoria Island. P.O.Box74291 Victoria Island, Lagos.
National Telesales Number: +234-803-904-3788,
National Call Center Numbers: +234-803-900-3788,+234-1-270-3232
SMS: 30333 or 234-803-639-3788
MultiChoice Plaza, 3 AdeyemoAlakija Street, GRA Ikeja,Lagos State.
Plot 1548 AdemolaAdetokunbo Street, Beside NEMA, Adjacent Transcop Hilton, Maitama, Abuja.
14 Kudeti Avenue, Onireke, Ibadan, Oyo State.
Plot 11-16 Kano Road, Commercial Strip, Maiduguri, Borno State.
44 Birabi Street, GRA Phase II, Port Harcourt, Rivers State.
Plot 9 AbdullaiBayero Road, Off AuduBako Way, Nasarawa GRA, Kano.
Plot 1, Ebeano Estate, Beside Zenith Bank, Ogui Road, Enugu.
DStv Toll-free Lines
DStv Customer Care Service just got more comfortable with the availability of toll-free lines. The toll-free lines are also very accessible in any part of Nigeria, using the four leading mobile networks. As the name implies, the calls do not come with any tariff, they are completely free.
You can always put a call through the lines listed below:
MTN: 08149860333
AIRTEL: 07080630333
GLO: 08113630333
9MOBILE: 09090630333
Please note: the toll-free lines are reachable within the hours of 8:00 am and 9:00 pm daily. Any other call beyond the specified time will not be acknowledged.
All DStv Error Codes and How to Clear Them
With every broadcast satellite network comes an error code.The error codes are programmed to notify you of errors and fix technical issues you may encounter with your DStv decoder or smartcard.
Getting familiar with all DStv error codes will assist you in going about how to clear them.
In Nigeria, you are more likely to see the following error codes:
Do you have any experience with DStv customer service? if yes kindly share with us in the comment box below. You can also share your experience with any of the error codes and how you were able to clear it.
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