May 31, 2009 Word X, Word 2001, Word 98: /Applications/Microsoft Office./Templates/Normal (where. stands for your version of Office) If by chance the normal.dotm location is changed, the normal.dotm can be located by opening Microsoft Office WordPreferencesFile Locations dialog to confirm its location. When you rename the Normal.dotm template in Word 2007 or later or the Normal.dot template in Word 2003 and in earlier versions of Word, you reset several options to the default settings. These include custom styles, custom toolbars, macros, and AutoText entries.
![]() ![]() Symptoms
While using Word for Mac one or more Toolbars are missing and cannot be added.
Cause
This behavior can be caused by one of these things:
Resolution
To resolve this problem, try the following methods.
Method 1: Make sure that tool bar display is not turned off
If Method 1 did not resolve the problem, try Method 2.
Method 2: Reset the toolbars and menus in Word
You can reset the toolbars and menus in the Customize Toolbars and Menus option, any saved customization is removed, and all settings are reverted to the original default settings.
Note
When View is missing from the menu, then you can also Control Click the Standard Toolbar and go to Customize Toolbars and Menus here.
If Method 2 did not resolve the problem, try Method 3.
Method 3: Create a new Normal template Note
When a new Normal template is created, any saved customization is removed, and all settings are reverted to the original default settings.
Step 1: Quit all programs
To quit active applications, follow these steps:
Warning
When an application is force quit, any unsaved changes to open documents are not saved.
When you are finished, click the red button in the upper-left corner and proceed to Step 2.
Step 2: Word 2008 and 2011: Move the Normal.dotm template file to the Trash
Note
When you had Word 2004 on your Mac previously and you now have Word 2008 or Word 2011, also check if the Word 2004 Normal file is present on the system, if so, trash this Normal template file as well.
Step 3: Word 2004: Move the Normal template file to the Trash
How to Fix Normal.dotm Error
With lots of organizations, companies, and schools using it, Microsoft Word is undoubtedly one of the most popular word processing programs today. However, even with its popularity, it sometimes leaves a lot to be desired in terms of stability.
Since it was initially released in 1983, some Microsoft Word users have been complaining about its flaws and imperfections, including random error messages that pop up whenever they use the application. One commonly reported issue is the normal.dotm error on Microsoft Word. According to reports, this error is particularly prevalent among Mac computers.
What Is Normal.dotm Error?
Microsoft Word has this file called normal.dotm that stores all its default main settings for a document, including the default font style and font size. With this file, you can save valuable time because it automatically loads the document settings you want as soon as you create a new document.
Of course, you can customize the normal.dotm file according to your preference. Simply edit the normal.dot template, apply the changes you want, and you should be all set. But if you feel the need to revert to the original settings, just restore the default normal.dot template.
Take note, though, that it’s easy to forget the file’s default settings. That is probably why manually editing the normal.dotm file is not recommended.
Now, if you are unable to successfully open or create a new file on Word, it is likely that the normal.dotm error is keeping you from doing so. This error message shows if:
How to Fix Normal.dotm Error
If Microsoft Word on Mac is getting the normal.dotm error, here are some possible fixes you may try:
Solution #1: Delete the Normal.dotm File.
If you suspect that the cause of the error is a corrupted normal.dotm file, deleting it may resolve the problem. Whenever you launch Microsoft Word, it will automatically look for this file. But if it doesn’t find it, then it will automatically generate a new one. So deleting a corrupted normal.dotm file won’t cause any harm to Word or your system at all.
Follow the instructions below to delete the normal.dotm file:
Solution #2: Update Microsoft Office.
Sometimes, downloading and installing the latest update for Microsoft Office can resolve your normal.dotm problem. To update Microsoft Office, follow these steps:
Solution #3: Sign Up for a New Microsoft Office Account.
As listed above, a corrupt user account may cause the normal.dotm error to surface. So, try to create a new user account and see if the problem persists.
Here’s how you can create a new user account on Microsoft Office:
Solution #4: Scan Your Mac.
Normal.dotm error may pop up if your system is loaded with junk and unnecessary files. Once these files mess up with crucial system operations and program services, including those related to Microsoft Office, then errors are likely to emerge.
To scan your Mac for these unwanted files, you may use a reliable Mac cleaning tool. Once you have one installed on your computer, click the scan button. After that, you simply have to wait as it goes through your system for files and apps that may be considered threats.
Solution #5: Use the Repair Disk Utility.
To troubleshoot problems on your Mac, you can use the Repair Disk Utility. Take note that this tool is only available in Mac OS versions running on 10.2 or later.
To use the Repair Disk Utility, follow these steps:
It is noteworthy that the Repair Disk Utility is best used to repair faulty software installed by Apple. You can also use it to fix problematic folders like the Application folder.
Solution #6: Uninstall and reinstall Microsoft Office on Your Mac.
If you still see the normal.dotm error after trying the first five solutions, then your last resort is to uninstall and reinstall Microsoft Office on your Mac. It might be corrupted, hence the error keeps recurring. To do this, follow the steps below:
Summary
Normal.dotm error may not be as serious as many of you think, but getting rid of it actually helps make a difference in your entire Mac experience. So when you encounter this error in the future, resolve it right away using the fixes we provided above.
Should you have other Mac-related concerns or problems, let us know in the comments section.
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